Frequently Asked Questions
Do your homes offer good quality care?
The Care Quality Commission for England (CQC), Care Inspectorate for Scotland, and the Care & Social Services Inspectorate Wales (CSSIW) are responsible for regulating care services in the UK. Jersey and the Isle of Man each have Registration & Inspection departments to regulate care in these respective Crown Dependencies. They will carry out an unannounced visit of the home and rate the service they provide. All of our care homes display their current rating on their webpages to help you understand the care on offer.
How can I arrange a care service with CTTM?
Contact CTTM and make an appointment for us to have a chat about how CTTM’s Care Packages can work for you. We are happy to visit you or you can come and take a look around our flagship site at Primrose Farm. We would discuss ways we can help and then, once you have decided, you simply leave the rest to us!
Who pays for the care package?
In England, if you are unable to pay for your care, the NHS or your Local Authority is obliged to pay your fees. Those with capital below £14,250 will usually be entitled to the maximum support available, while those with more than £14,250 but less than £23,250 will be entitled to some financial support. If your assets, which may include your property, are calculated to be above £23,250 you will (in most cases) be expected to privately pay for your own care.
Can family and friends visit whenever they like?
Yes – CTTM operates an open visiting policy to ensure that residents, relatives and friends can visit at the times that are most convenient for them.
What safeguards do you provide?
CTTM is registered with the local registration body in the areas which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin.
We also carry Public Liability Insurance (£10million).